Proper attire and ID are required to enter. There are over 1,100 rooms and suites with beautiful views and amenities like a beach, pool, golf course, spa, and salon. The resort has many dining options, bars, and live entertainment. Members of the 24K Select Club can get cash prizes and discounts. They will be adding a DraftKings Sportsbook soon. The Poker Room has cash games and tournaments. It has over 1,600 slot machines, table games, and live games. The Golden Nugget is a large resort in Louisiana, USA. I wouldn’t wish this experience on my worst enemy but the Golden nugget did just that to us with no remorse or compassion.Presentation of the Golden Nugget Casino & Hotel, Lake Charles $200 for our bus tickets (because they have a rental car shortage and flights were outrageous) and to top it all off…a $1,000 deductible to get my car fixed. $200 to get it towed out of their parking garage. We had to scramble and find a way to get back to our kid and our animals. Still as we sit on a Greyhound on our way back to San Antonio, TX they haven’t even called (like they said they would). I have a child I needed to go home to(who had to miss school), a job I needed to get to, yet nobody helped. We are from San Antonio, TX and were stranded in a different state. My partner and I both love going to the casino! We spend a lot of money at the Golden Nugget, it’s unfortunate nobody wanted to help. I’m so disappointed in this BILLION DOLLAR company! To just treat people like trash and leave them stuck with no room and board, no food, and to not even offer help/advice on a car rental. They have no signs, no warnings, NOTHING to let people know this was a problem in the area. On top of it we thought our car was safe on their property. It was my birthday!!! I was standing there in tears and they did nothing. No call back to say “hey we can’t help,”NOTHING. I begged for them to pls help us with a comped room…food, ANYTHING as we did not plan on staying another night and had NO WHERE TO GO! BUT THEY DID NOTHING. Funny thing is, they didn’t encourage us to file a police report with LCPD, as the security guard said “it’s a private property so you don’t have to,” almost like they didn’t want us to. They took our statement, the security guy Michael stayed with us until the police came. The Cadillac converter was sawed off, and stolen from the bottom of my car!!! After having a meltdown crying uncontrollably, we went to the staff, got with head of security, in which they laughed and somehow thought it was funny. All was well until we woke up Sunday, checked out and tried to start our car. After returning to Golden nugget at around 10:30pm we parked on the Fourth floor of the parking garage connected to the casino. The night of my birthday(Saturday October 2nd)we played for a bit then drove to the store and over to L’auberge for a few hours.
For my birthday weekend we decided to go on a little vacation and stay at the Golden Nugget. I had the most TRAUMATIZING/HEARTBREAKING time on my birthday at the Golden nugget In Lake Charles. I was standing there in tears and they did. I begged for them to pls help us with a comped room…food, ANYTHING as we did not plan on staying another night and had NO WHERE TO GO! The Cadillac converter was sawed off, and stolen from the bottom of my car!!!Īfter having a meltdown crying uncontrollably, we went to the staff, got with head of security, in which they laughed and somehow thought it was funny. The night of my birthday(Saturday October 2nd)we played for a bit then drove to the store and over to L’auberge for a few hours.Īfter returning to Golden nugget at around 10:30pm we parked on the Fourth floor of the parking garage connected to the casino.Īll was well until we woke up Sunday, checked out and tried to start our car. I had the most TRAUMATIZING/HEARTBREAKING time on my birthday at the Golden nugget In Lake Charles.įor my birthday weekend we decided to go on a little vacation and stay at the Golden Nugget.
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